At GURL , we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Returns

• You have 7 days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To initiate a return, please contact our customer service team at contact@gurl-eg.com with your order number and reason for the return.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Exchanges

• If you need to exchange an item for the same product, please contact us at contact@gurl-eg.com.

Non-Returnable Items

• Certain items are not eligible for return, including Perfumes.

If you have any questions about our refund policy, please contact us at contact@gurl-eg.com.